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ASM-Jacksonville Venue Policies

The ASM Global-managed venues will be operating in consultation with ASM Global’s industry-leading VenueShield program, trusted protection for the live experience. This VenueShield program ensures that ASM facilities are clean and certified at the highest standards for the safety and health of guests, employees and clients. Our doors will be open in compliance with VenueShield protocols and in accordance with State and City guidelines in addition to customizing those protocols based on the needs of each event organizer to create a safe and fun environment for all guests. Please refer to the individual event page in the event listing for event-specific health and safety policies.


VyStar Veterans Memorial Arena, TIAA Bank Field and Daily’s Place have transitioned to mobile ticketing and cashless transactions ensuring contactless options for venue entry as well as food, beverage, parking and merchandise purchases. The Times-Union Center for the Performing Arts, 121 Financial Ballpark, The Prime Osborn Convention Center and The Ritz Theatre & Museum strongly recommend mobile ticketing and cashless transactions to allow for fast and safe interactions while visiting the ASM-Jacksonville venues.

What is Mobile Ticketing?
Mobile ticketing allows you to download your tickets to your phone or open them through the JaxEvents app. Mobile tickets will be preferred at each ASM-Jacksonville venue. Please check your specific event for more details.

Will all concessions at the venues listed above be cashless?
All concessions and merchandise booths at VyStar Veterans Memorial Arena, TIAA Bank Field, and Daily's Place are cashless for the safety and convenience of our guests. Mobile ordering through the venue app will also be available. The other ASM-Jacksonville venues strongly encourage cashless transactions. All major credit and debit cards are accepted to complete these transactions.

Has parking gone contactless?
All ASM-Jacksonville managed parking lots are now contactless. You may pay upon arrival by using your debit or credit card or pre-purchase parking by visiting ParkWhiz.com or in the JaxEvents Mobile App before your event.

As updated information becomes available, we will communicate to ticket holders through the up-to-date FAQ section on JaxEvents.com, the JaxEvents App, our JaxEvents and VyStar Veterans Memorial Arena social channels and email communications. For questions about specific events or venues, please visit the event page at JaxEvents.com.


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