ASM-Jacksonville Venue Policies

We are excited to welcome you back to our ASM-Jacksonville venues! Updates have been made to ensure your experience is safe, fast, convenient, and more enjoyable than ever. Some of these exciting changes will include mobile ticketing, mobile concessions ordering and cashless transactions at select venues. The ASM managed venues will be open and accessible consistent with all State of Florida and City of Jacksonville laws and guidelines and each event will be customized in accordance to the event protocols set by each event organizer in a safe, responsible and enjoyable way.

VyStar Veterans Memorial Arena, TIAA Bank Field and Daily’s Place have transitioned to mobile ticketing and cashless transactions ensuring contactless options for venue entry as well as food, beverage, parking and merchandise purchases. The Times-Union Center for the Performing Arts, 121 Financial Ballpark, The Prime Osborn Convention Center and The Ritz Theatre & Museum strongly recommend mobile ticketing and cashless transactions to allow for fast and safe interactions while visiting the ASM-Jacksonville venues.

What is Mobile Ticketing?
Mobile ticketing allows you to download your tickets to your phone or open them through the JaxEvents app. Mobile tickets will be preferred at each ASM-Jacksonville venue. Please check your specific event for more details.

Will all concessions at the venues listed above be cashless?
All concessions and merchandise booths at VyStar Veterans Memorial Arena, TIAA Bank Field, and Daily's Place are cashless for the safety and convenience of our guests. Mobile ordering through the venue app will also be available. The other ASM-Jacksonville venues strongly encourage cashless transactions. All major credit and debit cards are accepted to complete these transactions.

Has parking gone contactless?
All ASM-Jacksonville managed parking lots are now contactless. You may pay upon arrival by using your debit or credit card or pre-purchase parking by visiting ParkWhiz.com or in the JaxEvents Mobile App before your event.

As updated information becomes available, we will communicate to ticket holders through the up-to-date FAQ section on JaxEvents.com, the JaxEvents App, our JaxEvents and VyStar Veterans Memorial Arena social channels and email communications. For questions about specific events or venues, please visit the event page at JaxEvents.com.

The ASM managed venues will be operating in consultation with ASM Global’s industry-leading VenueShield program, trusted protection for the live experience. This VenueShield program ensures that our facilities are clean and certified at the highest standards for the safety and health of our guests, employees and clients. Our doors will be open in compliance with VenueShield protocols and State and City guidelines in addition to working closely with each event organizer to create a safe and fun environment for all guests.

Will there be required social distancing inside the ASM-Jacksonville Venues?
Lines for entry, concessions and merchandise will be set up to comfortably accommodate social distancing where possible. Seating will be appropriately spaced within the venue to accommodate the State of Florida social distancing requirements.

Will there be socially distanced or pod seating at upcoming events?
Seating for upcoming events at ASM-Jacksonville venues will be sold in associated pods that will allow for limited social distancing. These seating pods will follow the current local and state health and safety guidelines.

Will masks or face coverings be required?
Masks or face coverings will be required inside the venue and should always be worn when social distancing is not possible except while eating or drinking. This includes in the lobby, in your seats, waiting in line for concessions, merchandise or the restroom.

What cleaning protocols will the ASM-Jacksonville managed venues have in place to prepare for upcoming events?
ASM-Jacksonville will follow ASM Global’s VenueShield protocols and have each venue thoroughly disinfected before each event. During events, the venues will be continuously cleaned and disinfected, particularly in high touchpoint areas including, but not limited to handrails, elevator buttons, concession and merchandise countertops and door handles. Each venue will be thoroughly disinfected following each event.

What precautions are in place for food and concession safety?
There are plexiglass shields at each point of purchase and all food & beverage will be served in closed containers which will follow national restaurant association guidelines. Mobile ordering for concessions is available at VyStar Veterans Memorial Arena and TIAA Bank Field and all concession transactions will be cashless to help reduce touchpoints and lines.

What other health and hygiene precautions will the ASM-Jacksonville venues be taking?
VenueShield signage is installed throughout the venues to remind guests of health, safety, hygiene, and social distancing practices and additional hand sanitizing stations have been installed throughout the venues for guests to use during the event.